Information on Housing & Homelessness Support

This Chapter focuses on services and organisations that provide support around housing and homelessness.

The information in this chapter was last checked on: 1st Sept 2023 

We do not take any responsibility for the information on external links.

If you notice any mistakes or know of any organisations/information that may be relevant to the chapter please do get in contact via email


Information that can be found in this chapter:

1. Support Organisation in Merton 

2. Support Organisations - National 

3. Council Services 


Support Organisations in Merton

London Borough of Merton - Housing Drop In Advice Clinic

Civic Centre, London Road, Morden, SM4 5DX

020 8274 4901

From 9am until 5pm Daily 


Citizens Advice – Mitcham and Morden


326 London Rd, Mitcham, CR4 3ND

Telephone: 03442 438 430



7 Crown Parade, Crown Lane, Morden, SM4 5DA

Telephone: 0344 243 8430


South West London Law Centres

112 London Road, Morden SM4 5AX

020 8767 2777

Advice around private renting only. Unfortunately drop ins do not cover social housing tenants. You are required to call up and book an appointment. 


Springfield Advice & Law Centre

61 Glenburnie Road SW17 7DJ

020 8767 6884


Age UK Merton

Providing housing advice to people over 63 years old

Elmwood Centre, 277 London Road, Mitcham, CR4 3NT

020 8648 5792


Merton Faith in Action - helping with homelessness

The Salvation Army, 109 Kingston Road, Wimbledon, SW19 1LT

Every Wednesday and Friday Homelessness Drop-in Centre

07843 280419


Ethnic Minority Centre

The Vestry Hall, 336 London Road, Mitcham, CR4 3UD

EMC provides advice and information for BAME communities on housing

020 8648 0084


Support Organisations – National

Shelter UK

Specialist housing advice and advocacy service for anyone with a housing problem

Shelter General Advice: 0800 800 4444

8am-8pm Mon-Fri and 9am-5pm Sat & Sun


Shelter South London Helpline

0344 515 1540 – over 25 years old

0330 03 6091 – under 25 years old

9.30am – 6pm, Mon-Fri only


Homeless UK

A website giving information on advice services, day centres and hostels.

020 7840 4430


Rough Sleepers (Street link)

Hotline: 0300 500 0924 


Civil Legal Advice Line

Telephone advice for people on a low income or benefits.

Telephone: 0345 345 4 345

Open Monday-Friday 9am-8pm, Saturday 9am-12:30pm. 


You can also find a legal aid adviser through this website:



My Safe Home

Help and support for people with Disabilities who want to buy their own home and recieved High or Middle Rate Care Disability Living Allowance or the equivalent Personal Independence Payment (PIP)


They also have a easy read guide about Shared Ownership:



Council Services

The council run a housing waiting list that Merton residents can join once they fill in and send in the registration form. Accommodation is provided using a points system, and physical sensory or learning impairment, mental health issues or health conditions may give extra points. a home/allocation s.htm


Merton Housing Register – Joining the Register

Download application from here: nov08.pdf

Post or deliver application form to: Merton Link, Civic Centre, London Road, Morden, SM4 5DX


Applying for Social Housing

Most people on the Housing Register can bid for properties on the Home Connections Website, Merton’s ‘choice-based lettings’ system.

Social Housing in Merton is provided by housing associations and Merton Council does not own any council housing.


Homeless or Threatened with Homelessness

If you are homeless or threatened with homelessness, you should contact Merton Council as soon as possible. You are ‘threatened with homelessness’ if you are likely to become homeless within 56 days.

You will need to visit Merton Link, Civic Centre, London Road, Morden, SM4 5DX. Our opening times are Monday to Friday – 9am to 5pm.

Where you will wait and meet with the Housing Options Adviser, make sure you bring along any relevant documentation. 


London Borough of Merton - Housing Drop In Advice Clinic


Civic Centre, London Road, Morden, SM4 5DX


020 8274 4901


From 9am until 5pm Daily