Information & Advice Referrals

Our information & Advice service is open to benefit support (excluding benefit checks), social care cases & concessionary travel referrals from 14th May 2024.

Please read more about our Information & Advice service to be sure that we can help the individual you are referring. 

When making a referral please be aware of the following points: 

  • We normally operate a waiting list for all enquiries. Waiting times will vary throughout the year and can be anything from 2-12 weeks. We will always start working on a new case as soon as we have the capacity to do so.
  • If there is an external deadline which we cannot meet (e.g. for the return of a benefit form), we will normally ask the service user to request an extension.
  • If you do not provide sufficient information in the referral form, we will contact you and ask you to seek further information from the person you would like to refer.
  • If we do not accept your referral, we will let you know as soon as possible and we will ask you to inform the person you were hoping to refer.
  • Please be aware and inform the person you are referring that where there are multiple issues, we may only be able to progress one at a time only.
  • We are currently unable to support with housing cases. 


Speaking Up Referrals

Our NEW Speaking Up service will be open to new referrals from 2nd April 2024.

Please read more about our Speaking Up service to be sure that we can help the individual you are referring. 


How to make a referral

You can download our referral form here - Merton CIL Referral Form May 24

Please fully complete the form and return via email to 


If you wish to make a query before submitting a referral form, please use the contact form below: 

Make a Query about a Referral You Would Like to Send to Merton CIL