This process and form is for the use of professionals who would like to refer someone to Merton CIL’s information and advice service.

Our Information & Advice service is currently closed to new referrals until further notice. 

Our closure will be reviewed on a monthly basis. Please see our useful information page here for details of other organisations that may be able to help. 


If you are an individual who would like our support please contact us via email ( or via telephone (0203 397 3119) - You DO NOT need to complete the form below.

Read about our Information and Advice Service before making the referral to see whether the advice need is something we can help with.

Please be aware and inform the person you are referring that where there are multiple issues, we will be able to progress one at a time only.

We support with issues relating to:

  • Welfare Benefits 
  • Social Care
  • Concessionary Travel (Freedom Pass, Blue Badge etc) 
  • Grant applications 
  • Health  
  • Housing - We are closed to housing cases - with the exception of aids and adaptations (including Disabled Facilities Grant applications) - until further notice. The situation will be reviewed in Oct 2023.

Please be aware that we normally operate a waiting list for all enquiries. Waiting times will vary throughout the year and can be anything from 2-12 weeks. We will always start working on a new case as soon as we have the capacity to do so. If there is an external deadline which we cannot meet (e.g. for the return of a benefit form), we will normally ask the service user to request an extension.

If you do not provide sufficient information in the referral form, we will contact you and ask you to seek further information from the person you would like to refer.

If we do not accept your referral, we will let you know as soon as possible and we will ask you to inform the person you were hoping to refer.

You can download our referral form here - Merton CIL Third Party Referral Form 2023

Please return via email to or via post to Vestry Hall, 336 London Road, Mitcham, CR4 3UD 


If you wish to make a query before submitting a referral form please use the contact form below: 

Make a Query about a Referral You Would Like to Send to Merton CIL