Information on Hate Crime

This Chapter focuses upon: Hate Crime 

The information in this chapter was last check on: 2nd Sept 2023

We do not take any responsibility for the information on external links.

If you notice any mistakes or know of any organisations/information that may be relevant to the chapter please do get in contact via email

Information that can be found in this chapter:

  • Supportive Organisations
  • Third Party Reporting Sites
  • Disabled Peoples Organisations
  • Support in Richmond
  • Support in Kingston
  • Support in Wandsworth



Disability Hate Crime - Support and Reporting Factsheet


This factsheet gives details of the help available to anyone who is either dealing with a disability hate crime or is a survivor of a disability hate crime in the past but still needs support with any issues that have come out of the experience.


You can download the Disability Hate Crime Factsheet - here



1. Supportive Organisations in Merton


Merton Council Anti-Social Behaviour Unit

Phone: 020 82744901



Clarion Housing

0300 500 8000 [For Clarion residents only]


Merton Voluntary Service Council       

Vestry Hall, London Road, Mitcham, Surrey, CR4 3UD

Phone: 020 8685 1771


Support for the voluntary sector in Merton. The website includes a directory of local organisations. MVSC also coordinate the Involve community engagement network for Merton.


Merton Centre for Independent Living

Phone: 020 3397 3119

Mob: 0744 936 2233



BAME Voice

Phone: 020 8648 5405



Polish Family Association

Association for Polish Family PYZA, 66-72 High Street Colliers Wood SW19 2BY


Stop Hate helpline launched

A new 24/7 helpline for all those who are affected by or are a witness to hate crime has been launched in Merton, run by Stop Hate UK.

Phone: 0800 138 1625

Text: 07717 989 025




2. Third Party Reporting Sites - London Wide and National


True Vision



Tell Mama

Phone: 0800 456 1226

Whatsapp: 44 7341 846086 




Community Security Trust

Phone: 020 8457 9999 or 0800 032 3263 (24 hours)




Phone: 020 7704 2040 (advice line) or 0800 999 5428 (domestic abuse helpline)



Stop Hate UK

Phone: 0113 293 5100




3. Disabled People’s Organisations - London and national  


Inclusion London

Phone:  020 7237 3181

SMS: 0771 839 4687



Disability hate crime Facebook Group London

A closed group for deaf and disabled people’s organisations interested in hate crime. Register via the Inclusion London website 


Disability Hate Crime Network


Disability Rights UK

Phone: 0330 995 0400



This is not an exhaustive list. For further updates, see Inclusion London website 


Inclusion Barnet

Raises awareness of reporting of disability hate crime to service users.

Telephone: 0203 475 1314



Bromley Experts by Experience

Bromley X by X are involved in the Bromley Community Links MOPAC / DHC group that meet regularly and are putting together a work plan in Bromley.

Telephone: 0208 650 2102


Camden People First 

Third party reporting site. Advocacy for people with learning disabilities who have been victims of hate crime - closed at weekends 

Telephone: 0207 388 2007



Enfield Disability Action

Phone: 0208 373 6228

Part of a network of organisations working with disabled people providing third party reporting sites in Enfield, coordinated by One-to-One Enfield

For Deaf project only - 0208 373 6237 

SMS for Deaf project - 07919247843


Choice in Hackney

Phone: 0207 613 3206

Text phone: 0207 613 3208

SMS: 07973 234 858

Third party reporting site and advocacy. Part of the Community Alliance to Combat Hate Crime (CATCH)


Hammersmith and Fulham - Safety Net People First

A self-advocacy network of people with learning disabilities



Speak Out in Hounslow

A self-advocacy network of people with learning disabilities

07949 076081 [Director Sally Malitt]


Disability Advice Service in Lambeth (DASL)

Phone: 0207 738 5656 [enquiry/mental health]

Direct Payments 0207 501 8960


Advocacy 0207 501 8966


Hate Crime 0207 642 2054

Reporting site. Advocacy service. DASL coordinate the Lambeth Disability Hate Crime Partnership.


Lewisham Disability Coalition

Phone: 0208 697 0100 or 0800 231 5453

Third party reporting site for all forms of hate crime including disability


Redbridge Concern for Mental Health

Phone: 0208 925 2435

Third party reporting centre. Safe, confidential environment for anybody who has experienced crime, harassment or abuse because of their race; religion; sexuality; disability; age; gender identity or mental health condition.


Tower Hamlets - REAL

Phone: 0207 001 2170

SMS: 07900376781

Third party reporting centre, advocacy casework support for victims.

Involvement in hate crime related partnerships or forums


Waltham Forest and Newham - Stay Safe East

Reporting site, advocacy and support to disabled victims and survivors of hate crime, ASB, harassment, domestic and sexual violence and other forms of abuse. Consultancy including casework and policy advice. Training and workshops, speakers for events.

 0208 519 7241


People First Advocacy

London wide - Advocacy, Signposting and Advice telephone service for people with learning difficulties and their carers/supporters. Support to report a hate crime, get victim support, give them information about services or support them to get an advocate to go through the justice system.


0207 274 5484


Housing 4 Women

H4W is a charity that provides social housing and gender sensitive support services to women. They offer training for professionals and referral pathways. Specific LBT+ service which will provide support for high risk women and girls.

020 7501 6120 (09:00am -5:00pm Monday to Friday)



Metro is a charity which runs a service that provides support to people who have experienced hate crime who are LGBT throughout South London. They provide counselling; have a community action group; and a volunteer peer mentoring programme.

020 8305 5000


London Race Advocacy Project

The LRAP has been established to support victims of race and religious hate crime in 16 London

boroughs through the provision of information, advice, advocacy, and representation

London 0800 374 618


4. Support Services for those experiencing Hate Incidents/ Crime, including abuse, harassment and discrimination in the London Borough of Richmond upon Thames


Richmond CAB

CAB provides advice and support to all. The Citizens Advice Bureau service is independent and provides

free, confidential and impartial advice on a range of areas, including experiences of discrimination, harassment or hate crime.

0844 826 9700 (Monday to Thursday 10am-3pm)

There are also drop in services available, to find the most convenient location visit the website


They run advice surgeries across London:

Mondays:11am-4pm (North London - 1, Turnpike Lane,

London N8 0EF)

Saturdays:10.30am-1pm (Southall - First Floor Office, 54A The Broadway, Southall, Middlesex, UB1 1QB)


Richmond AID

Richmond AID is a charity run by and for disabled people in the London Borough of Richmond upon Thames and surrounding areas.

Call Richmond AID on 020 8831 6080

or send them an email to


Multicultural Richmond

Multicultural Richmond is a leading charity working to secure racial equality and inclusion in, and celebrate and strengthen the multicultural nature of the Richmond upon Thames community and communities in surrounding boroughs. 
Tel: 020 8893 944


5. Support Services for those experiencing Hate Incidents/ Crime, including abuse, harassment and discrimination in the London Borough of Kingston

Kingston Race & Equalities Council

Supporting victims of harassment and discrimination and promoting race and equalities in the Royal Borough of Kingston and surrounding areas.

Call them on 020 8547 2332 or send them an email to


Refugee Action Kingston

Providing advice and support for refugees and asylum seekers in the Kingston area.

020 8547 0115


Kingston LGBT Forum


6. Support Services for those experiencing Hate Incidents/ Crime, including abuse, harassment and discrimination in the London Borough of Wandsworth

THRIVE Online (formerly Family Information Service)

For young people affected by hate crime

020 8871 7899 (Monday to Friday, 9am to 5pm)


Wandsworth Council Tenants Hate Incident Reporting Line Wandsworth

For Wandsworth Council tenants

020 8871 6829