Staying Safe and Safeguarding
The information in this chapter was last check on: 28th August 2023
We do not take any responsibility for the information on external links.
If you notice any mistakes or know of any organisations/information that may be relevant to the chapter please do get in contact via email info@mertoncil.org.uk
Information that can be found in this chapter:
- Local Support
- Other support organisations
Support in Merton
Merton Safeguarding Team
London Borough of Merton, Civic Centre, London Road, Morden, Surrey, SM4 5DX
Telephone: 020 8545 4388 (9am to 1.30 pm, excluding bank holidays), Crisis Line - 07903 235 382 (1.30pm to 5pm Monday to Friday), Emergency Duty Team (Out of Hours – after 5pm and bank holidays) - 020 8770 5000 or 0345 6189762
Or by emailing safeguarding.adults@merton.gov.uk
Or you can find out more here.
Voiceability - Provide the Independent Mental Capacity Advocacy service within Merton
Telephone: 0300 330 5499
Merton Domestic Violence One Stop Shop - Supporting victims of domestic violence
Telephone: 07852 155945 or 07950 138932
Oasis - Supporting people living with HIV
Telephone: 07852 155945 or 07950 138932
Other Organisations
Office of Public Guardian Safeguarding Helpline (raising concerns about attorneys or deputies)
Telephone: 0115 934 2777
Trading standards (raising concerns about doorstep or telephone scams)
Telephone: 020 8274 4901
Citizens Advice - consumer helpline
Telephone: 03454 04 05 06
Deprivation of Liberty Safeguards - Supervisory Body
020 8545 3681 dols@merton.gov.uk
Deaf Hope - Domestic Abuse support service for Deaf adults and Children
Email: deafhope@signhealth.org.uk
Tele/Text phone: 0208 772 3241
SMS: 07970 350 366
NSPCC - Offering support and advice to children, families and carers on all aspects of abuse
Telephone: 0800 1111 Childline
0808 800 5000 for adults concerned about a child
BullyingUK - Information, advice, guidance and support on any aspect of parenting
Telephone: 0808 800 2222
MOSAC (Mothers of Sexually Abused Children) - Supporting all non-abusing parents and carers whose children have been sexually abused.
Telephone: 0800 980 1958
The National Association for People Abused in Childhood (NAPAC) - NAPAC provides a national freephone support line for adults who have suffered any type of abuse in childhood. Telephone support line opening hours: Monday – Thursday 10:00am-9.00pm
Telephone: 0808 801 0331
SupportLine - Confidential emotional support to children, young adults and adults by telephone, email and post.
Telephone: 01708 765200
CISters (Surviving Rape and/or Sexual Abuse) - The helpline is available to female adult survivors of childhood rape/sexual abuse, and others can call if they have a concern about such issues.
Telephone: 02380 338080
Email: admin@cisters.org.uk
Refuge - Freephone 24-hour National Domestic Violence Helpline
Telephone: 0808 2000 247
SurvivorsUK - National Helpline Web Chat for adult male survivors of rape or sexual assault
Care Quality Commission - Regulator for registered services such as care homes and domiciliary care
Telephone: 03000 616161
Victim Support
Telephone: 0808 168 9111
Galop - Independent charity providing advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse.
Telephone: 0300 999 5428 / 0800 999 5428
Respond - Respond exists in order to lessen the effect of trauma and abuse on people with learning disabilities their families and supporters.
Telephone: 020 7383 0700
Voice UK - A National Charity supporting people with learning disabilities and other vulnerable people who have experienced crime or abuse. We also support their families, carers and professional workers.
Telephone: 01332 291042
Mencap - Support for people with learning disabilities, their families and carers
Telephone: 0808 808 1111
My Life, My Choice - My Life My Choice is a self-advocacy organisation for those with a learning disability
Telephone: 01865 204214
Action on Elder Abuse
Telephone: 080 8808 8141
www.elderabuse.co.uk
Silverline - The Silver Line is a free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year
Telephone: 0800 471 8090
Alzheimer's Society - Provide information on dementia, including factsheets and helplines
Telephone: 0333 150 3456
Cruse Bereavement Care - We understand the confusion and distress that can surround people when a loved one dies. Access to clear, concise information is key to making a stressful time more bearable.
Telephone: 0808 808 1677
www.crusebereavementcare.org.uk
Relate - Counselling and support services for couples, families and young people
0300 100 1234
Gingerbread - The Gingerbread Single Parent Helpline provides support and expert advice on anything from dealing with a break-up, to going back to work or sorting out maintenance, benefit or tax credit issues
Telephone: 0808 802 0925
Alcoholics Anonymous
Telephone: 0845 769 7555
www.alcoholics-anonymous.org.uk
Gamblers Anonymous - GAMBLERS ANONYMOUS is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same
Narcotics Anonymous
Telephone: 0300 999 1212
Mind - Mental health charity. We can help you make choices about treatment, understand your rights or reach out to sources of support.
Telephone: 0300 123 3393
Mental Health Foundation - Provide information and support for people with mental health problems or learning disabilities
Papyrus – National Helpline
Telephone: 0800 068 4141
Rethink Mental Illness - Support and advice for people living with mental illness
Telephone: 0300 5000 927
Samaritans - Confidential support for people experiencing feelings of distress or despair
Telephone: 116 123
Young Minds - Information on child and adolescent mental health. Services for parents and professionals.
Telephone: 0808 802 5544
Anxiety UK - Charity providing support to those diagnosed with an anxiety condition
Telephone: 08444 775774
No Panic - We provide information and advice for the carers of and people with Panic, Anxiety, Phobias, Obsessive Compulsive Disorders and the effects of Tranquiliser withdrawal. We can provide treatment and support over the telephone so that all sufferers can be helped.
Telephone: 0844 967 4848
Bipolar UK - Charity providing support to those diagnosed with manic depression or bipolar disorder
0333 323 3880
Beat - Beat provides helplines for adults and young people offering support and information about eating disorders. We also have an email service help@b-eat.co.uk (adults) and fyp@b-eat.co.uk (Under 25s) and an online one to one service.
Telephone: 0845 634 1414 adults
0345 634 7650 (under 25)
Public Concern at Work
Telephone: 020 7404 6609
NHS/Social Care Whistleblowing Helpline - Confidential support and advice for those whistleblowing in health and social care settings including issues around both raising and escalating a safeguarding concern in respect of an adult
Telephone: 08000 724 725
NSPCC Whistleblowing Advice Line
Telephone: 0800 028 0285