Staying Safe and Safeguarding

The information in this chapter was last check on: 28th August 2023

We do not take any responsibility for the information on external links.

If you notice any mistakes or know of any organisations/information that may be relevant to the chapter please do get in contact via email

Information that can be found in this chapter:

  • Local Support
  • Other support organisations


Support in Merton 


Merton Safeguarding Team

London Borough of Merton, Civic Centre, London Road, Morden, Surrey, SM4 5DX

Telephone020 8545 4388 (9am to 1.30 pm, excluding bank holidays), Crisis Line - 07903 235 382 (1.30pm to 5pm Monday to Friday), Emergency Duty Team (Out of Hours – after 5pm and bank holidays) - 020 8770 5000 or 0345 6189762


Or by emailing

Or you can find out more here. 

Voiceability - Provide the Independent Mental Capacity Advocacy service within Merton

Telephone: 0300 330 5499


Merton Domestic Violence One Stop Shop - Supporting victims of domestic violence

Telephone: 07852 155945 or 07950 138932


Oasis - Supporting people living with HIV

Telephone: 07852 155945 or 07950 138932 


Other Organisations


Office of Public Guardian Safeguarding Helpline (raising concerns about attorneys or deputies) 

Telephone: 0115 934 2777


Trading standards (raising concerns about doorstep or telephone scams)

Telephone: 020 8274 4901


Citizens Advice - consumer helpline

Telephone: 03454 04 05 06


Deprivation of Liberty Safeguards - Supervisory Body

020 8545 3681


Deaf Hope - Domestic Abuse support service for Deaf adults and Children 




Tele/Text phone: 0208 772 3241


SMS: 07970 350 366



NSPCC - Offering support and advice to children, families and carers on all aspects of abuse

Telephone: 0800 1111 Childline

0808 800 5000 for adults concerned about a child


BullyingUK - Information, advice, guidance and support on any aspect of parenting

Telephone: 0808 800 2222


MOSAC (Mothers of Sexually Abused Children) - Supporting all non-abusing parents and carers whose children have been sexually abused.

Telephone: 0800 980 1958


The National Association for People Abused in Childhood (NAPAC) - NAPAC provides a national freephone support line for adults who have suffered any type of abuse in childhood. Telephone support line opening hours: Monday – Thursday 10:00am-9.00pm

Telephone: 0808 801 0331


SupportLine - Confidential emotional support to children, young adults and adults by telephone, email and post.

Telephone: 01708 765200


CISters (Surviving Rape and/or Sexual Abuse) - The helpline is available to female adult survivors of childhood rape/sexual abuse, and others can call if they have a concern about such issues.

Telephone: 02380 338080



Refuge - Freephone 24-hour National Domestic Violence Helpline

Telephone: 0808 2000 247


SurvivorsUK - National Helpline Web Chat for adult male survivors of rape or sexual assault


Care Quality Commission - Regulator for registered services such as care homes and domiciliary care

Telephone: 03000 616161


Victim Support

Telephone: 0808 168 9111


Galop - Independent charity providing advice and support to people who have experienced biphobia, homophobia, transphobia, sexual violence or domestic abuse.

Telephone: 0300 999 5428 / 0800 999 5428


Respond - Respond exists in order to lessen the effect of trauma and abuse on people with learning disabilities their families and supporters.

Telephone:  020 7383 0700


Voice UK - A National Charity supporting people with learning disabilities and other vulnerable people who have experienced crime or abuse. We also support their families, carers and professional workers.

Telephone: 01332 291042         


Mencap - Support for people with learning disabilities, their families and carers

Telephone: 0808 808 1111


My Life, My Choice - My Life My Choice is a self-advocacy organisation for those with a learning disability

Telephone: 01865 204214


Action on Elder Abuse

Telephone: 080 8808 8141


Silverline - The Silver Line is a free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year

Telephone: 0800 471 8090


Alzheimer's Society - Provide information on dementia, including factsheets and helplines

Telephone: 0333 150 3456


Cruse Bereavement Care - We understand the confusion and distress that can surround people when a loved one dies. Access to clear, concise information is key to making a stressful time more bearable.

Telephone: 0808 808 1677


Relate - Counselling and support services for couples, families and young people

0300 100 1234


Gingerbread - The Gingerbread Single Parent Helpline provides support and expert advice on anything from dealing with a break-up, to going back to work or sorting out maintenance, benefit or tax credit issues

Telephone: 0808 802 0925


Alcoholics Anonymous

Telephone: 0845 769 7555


Gamblers Anonymous - GAMBLERS ANONYMOUS is a fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to do the same


Narcotics Anonymous

Telephone: 0300 999 1212


Mind - Mental health charity. We can help you make choices about treatment, understand your rights or reach out to sources of support.

Telephone: 0300 123 3393


Mental Health Foundation - Provide information and support for people with mental health problems or learning disabilities


Papyrus – National Helpline

Telephone: 0800 068 4141


Rethink Mental Illness - Support and advice for people living with mental illness

Telephone: 0300 5000 927


Samaritans - Confidential support for people experiencing feelings of distress or despair

Telephone: 116 123


Young Minds - Information on child and adolescent mental health. Services for parents and professionals.

Telephone: 0808 802 5544


Anxiety UK - Charity providing support to those diagnosed with an anxiety condition

Telephone: 08444 775774


No Panic - We provide information and advice for the carers of and people with Panic, Anxiety, Phobias, Obsessive Compulsive Disorders and the effects of Tranquiliser withdrawal. We can provide treatment and support over the telephone so that all sufferers can be helped.

Telephone: 0844 967 4848


Bipolar UK - Charity providing support to those diagnosed with manic depression or bipolar disorder

0333 323 3880


Beat - Beat provides helplines for adults and young people offering support and information about eating disorders. We also have an email service (adults) and (Under 25s) and an online one to one service.

Telephone: 0845 634 1414 adults

0345 634 7650 (under 25)


Public Concern at Work

Telephone: 020 7404 6609


NHS/Social Care Whistleblowing Helpline - Confidential support and advice for those whistleblowing in health and social care settings including issues around both raising and escalating a safeguarding concern in respect of an adult

Telephone: 08000 724 725


NSPCC Whistleblowing Advice Line

Telephone: 0800 028 0285