Information on Social Services, Children, Families and Carers


This page focuses on: Social Services in Merton, Families and Children, Carers

The information was last checked on: 6th March 2024

We do not take any responsibility for the information on external links.

If you notice any mistakes or know of any organisations/information that may be relevant to this page please do get in contact via email


Specialist Teams in Merton

Adult First Response Team

Request a needs assessment which could lead to extra support such as Carers or direct payments.

Telephone: 020 8545 4388, Monday to Friday from 9.30am-1.30pm


In case of an emergency between 1.30pm-5pm Monday to Friday, please contact the Crisis Line on 07903 235 382

Out of Hours Service 5.30pm-9.00am Monday-Sunday on 020 8770 5000


Services for Adults with learning disabilities in Merton 

Telephone: 020 8545 4552


Mental Health Services for Adults

Crisis Line - 0800 028 8000 which offers emotional support and advice. (Available 24 hours a day) 


Child and Adolescent Mental Health Service (CAMHS)

The service is for children and adolescents up to the age of 18 who are experiencing emotional, behavioural or mental health problems and are registered with a GP in Merton. A professional referral is required.

SLP CAMHS Crisis Line Telephone: 0203 228 5980, Monday to Friday 5pm-10pm. Saturday to Sunday 9am to 10pm.

For all other times please contact the Oxleas Urgent Advice line on 0800 330 8590


Merton Older People's Community Mental Health Team (CMHT) 

Supports people over the age of 65 with dementia or other mental health decline and those over the age of 75 with a mental illness such as depression.

Telephone: 020 3513 5000


Safeguarding Children and Young People - Multi-Agency Safeguarding Hub (MASH)

The Multi-Agency Safeguarding Hub (MASH) is the single point of contact for all safeguarding concerns regarding children and young people in Merton. If you are worried that a child or young person may be at risk of neglect or abuse please contact the Duty Social Worker using the contact details below. You do not have to give your name and your conversation will be treated confidentially

Telephone:020 8545 4226 or 020 8545 4227 or 020 8770 5000 (out of hours)



Safeguarding Vulnerable Adults

Merton Civic Centre, London Road, Morden, SM4 5DX 

Phone: Monday-Friday, 9:30am-1:30pm: 0208 545 4388 | 1:30pm-5:00pm: 07903 235 382

Out of hours and bank holidays: 0208 770 5000



SENDIS (Special Educational Needs and Disabilities Integrated Service)

Civic Centre, London Road, Morden, Surrey, SM4 5DX





If you want to make a formal complaint about Merton Council, contact:

Complaints Team, Merton Civic Centre, London Road, Morden, SM4 5DX

Telephone: 020 8545 3060, Monday-Friday 10am-2pm



If you have a complaint about Children's Social Care you can contact the council by:

Telephone: 020 8545 3086, Monday-Friday 10am-2pm



If you're not satisfied with the outcome of your formal complaint, you can contact the Council again within 25 working days to ask for a review.

If you have followed the complaints process above and you are not satisfied you can then complain to the Local Government Ombudsman Advice Team on 0300 061 0614, Monday-Friday 10am-1pm except Wednesday 1pm-4pm


Children’s and Family Services in and around Merton

A2ndVoice - Support Service

Informal voluntary group based in South West London, led by parents with children and young people on the Autistic Spectrum. The service aims to empower and to inspire each-other and to bring parents/carers together with similar situations through online groups and workshops. 

Telephone: 07947 198362



Down’s Syndrome Association

Provides information and support for people with Down’s syndrome, their family, carers and professionals.

Telephone: 0333 1212 300, 10am-4pm



Home-Start Merton

Offers a combination of home visiting support and social events. Home-Start’s aim is to empower families to enable them to function independently without the need for further intervention.

Telephone: 020 8646 6044



Jigsaw 4U

 Jigsaw4u has a wide range of specialist mental health and wellbeing services that supports children, young people and families across South West London.

40 Mill Green Road, Mitcham, CR4 4HY

Telephone: 020 8687 1384



SOS!SEN (Special Educational Needs)

Operates a free, friendly, confidential telephone helpline for parents and others seeking information and advice on special educational needs. They offer advice on SEN provision which includes many topics. 

Telephone: 020 8538 3731


Whizz Kids

Provides disabled children with the essential wheelchairs and other mobility equipment they need to lead fun and active childhoods. They also hold social activities. 

Telephone: 020 7233 6600   




Carers Organisations and Groups in Merton

Carers Support Merton   

Supports unpaid carers aged from 5 years to 105 years who are looking after family or friends. 

The Vestry Hall, London Rd, Mitcham, Surrey, CR4 3UD

Telephone: 020 8646 7515, Weekdays 10am-4pm



Carers UK     

Lots of expert information, advice and support for unpaid Carers.

Telephone Helpline is available on 0808 808 7777 from Monday to Friday, 9am – 6pm (excluding Bank Holidays)



Merton Mencap

Support for parents and carers of children, young people and adults with a learning disability and/or autism.

Phone: 020 3963 0595



Carers Benefits

Carer’s Allowance

This is a taxable benefit for informal carers. You can apply for it if you: Spend at least 35 hours a week caring for someone who gets Attendance Allowance or Disability Living Allowance or Personal Independence Payment