You can read our Service User Complaints (2026/27) Procedure here.

You can download our complaints form here. 

This document details the process for making a formal complaint. 

You can also share comments and feedback if you are unhappy by using the contact form below. 

We would love to hear from you if you have positive comments about Merton CIL and its work. You can leave a comment below or email us info@mertoncil.org.uk