This is an exciting opportunity for a Disabled person with strong HR and service management experience to support our high-quality Information and Advice and Speaking Up (casework) Services rooted in the Social Model of Disability, Disability Justice, Equity and Human Rights. This role sits within our Senior Leadership Team and is central to the smooth running and growth of our organisation.

 

  • Role: Service Manager
  • Reporting To: CEO
  • Direct Reports: 3-4 members of our Information and Advice and Speaking Up Teams (including 2 Supervisors)
  • Hours: 21 hours per week (flexibility around working pattern but must be available to work on a Monday)
  • Salary Band: £38,934 - £51,912
  • Location: Hybrid
  • Start Date: 28 October 2026 or as soon as possible thereafter
  • Contract Type: Fixed term until 30 September 2028, with potential of extension dependent upon funding
  • This post is subject to a satisfactory Enhanced DBS (Disclosure and Barring Service) check.

 

We are looking for an individual with a deep commitment to Disabled people’s rights and passion for leading change. The successful candidate will: lead, motivate and support a diverse team of passionate caseworkers; manage impactful services; lead on HR; deputise around safeguarding; develop and maintain key relationships with partners and funders; and more.

 

You can find out more about the role here – Service Manager Job Description PDF 

 

How to Apply

Please provide:

1. A document (written or visual), voice note, video, BSL video or piece of art, telling us:

  • Why you want the Service Manager role.
  • What skills, knowledge and experience you possess that makes you a good fit for the Service Manager role.

2. Your CV

3. A Completed Monitoring Form - Your monitoring form will be anonymised and held separately to your application.

 

Please email these three documents to info@mertoncil.org.uk

Deadline for applications: 5pm on 7 September 2026

 

Other Information

Merton CIL is committed to equity and inclusion and reflecting the diverse communities we serve. We particularly welcome applications from individuals from marginalised communities.

 

Please also email info@mertoncil.org.uk if you:

  • Have any questions or would like an informal discussion about the role.
  • Need support to apply, adjustments, or any of the materials in a different format.

 

Please read our Privacy Notice for more information on how we process and how long we hold your personal information.

We do not use AI within our recruitment processes.

 

Interviews

Interviews are planned to take place on 1, 7 or 8 October 2026.

You will meet with the CEO, Policy and Campaigns Manager, and Advice Quality Manager.

We will provide the questions before the interview but may ask you other questions on the day.

If you are successful at interview, you may be asked to meet briefly with our Chair and CEO for a follow-up conversation.

We expect to share decisions within two weeks of interview.