Commission inquiry on challenging social care

 August 2021 


The Equality and Human Rights Commission (EHRC) has launched an inquiry into people’s experiences of challenging or trying to challenge council decisions about adult social care. This includes decisions about whether people are entitled to support from adult social care and what type of and how much support they get.


The Commission says: ‘These decisions have a serious impact on the equal participation and rights of many disabled and older adults, as well as unpaid carers.’ It wants to find out if:


  • the existing ways of challenging decisions are effective and accessible
  • people are given enough information about their rights to care and support, and how they can challenge decisions
  • people can access high quality advocacy support to help them challenge decisions
  • local councils and other bodies learn from challenges to improve decision-making in future
  • there are effective systems in place to check that decisions are made well the first time round.   


There is a questionnaire for individuals to give their experiences on the EHRC website:

Inquiry, Challenging Decisions About Adult Social Care


Merton CIL will  also be submitting a response, so we would also like to hear about your experiences. Please email: to arrange a short conversation to share your views.