Information on Health Services and Support
This Chapter focuses upon: Health Services and Support
The information in this chapter was last check on: 30th August 2023
We do not take any responsibility for the information on external links.
If you notice any mistakes or know of any organisations/information that may be relevant to the chapter please do get in contact via email info@mertoncil.org.uk
Information that can be found in this chapter:
- GPs/Dentists/Hospitals/Walk In Centres
- Specialist Advice and Support
- Counselling and Therapy
- Rehabilitation
- Complaints
1. GPs, Dentists, Hospitals and Walk In Centres in and around Merton and Sutton
Please find a list of GPs in Merton and Sutton here – GP List - Merton and Sutton
Please find a list of Dentists in Merton and Sutton here - Dentist List - Merton & Sutton
Hospital Services - Accident and Emergency
The main local general hospitals with 24-hour accident and emergency services are:
St Helier Hospital
Wrythe Lane, Carshalton, Surrey, SM5 1AA
Telephone: 020 8296 2000
Website: https://www.epsom-sthelier.nhs.uk/
St George's Healthcare NHS Trust
Blackshaw Road, Tooting, London, SW17 0QT
Telephone: 020 8672 1255
Website: https://www.stgeorges.nhs.uk/
Epsom General Hospital
Dorking Rd, Epsom, Surrey, KT18 7EG
Telephone: 01372 735 735
Website: https://www.epsom-sthelier.nhs.uk/
Croydon University Hospital
530 London Road, Croydon, Surrey, CR7 7YE
Telephone: 0208 401 3000
Website: https://www.croydonhealthservices.nhs.uk/patients-visitors/Croydon-University-Hospital.htm
2. Specialist Advice and Support
Mental Health
Merton Uplift
75-79 Miles Road, Mitcham, Surrey CR4 3DA
Telephone: 020 3513 5888
Email: mertonupliftreferrals@swlstg.nhs.uk
You can find out more here.
Child and Adolescent Mental Health Service (CAMHS)
Merton and Sutton NHS Trust, Polyclinic, Birches House, Birches Close, Mitcham, Surrey
CR4 4LQ
Telephone: 020 8254 8061
E-mail: ssg-tr.mertoncamhs@nhs.net
Merton Community Mental Health Team for Older People
Springfield University Hospital, 1st floor - Main Building, 61 Glenburnie Road, Tooting, London, SW17 7DJ
E-mail address: jane.farrell@swlstg-tr.nhs.uk
Opening hours: Monday to Friday 9am -5pm
Uplift Sutton
https://www.suttonuplift.co.uk/
Sutton Uplift, 1st Floor, Jubilee Health Centre, East Building, 6 Stanley Park Road, Wallington, Surrey SM6 0EX
Tel: 0800 032 1411 (Freephone)
Tel: 020 3513 4044 (charged at your network rate)
Imagine – Merton
Tooting & Mitcham Community Sports Club, Imperial Fields, Bishopsford Road, Morden SM4 6BF
https://www.imagineindependence.org.uk/london/merton-peer-support-services/
Telephone: 0208 685 6192
Email: queries@imagineindependence.org.uk
http://www.imagineindependence.org.uk/london/social-inclusion/london-merton/
Cancer
St Helier Hospital Cancer Ward
St Helier Hospital, Springall Unit, Ferguson House, Wrythe Lane, Carshalton, Surrey, SM5 1AA
https://www.epsom-sthelier.nhs.uk/cancer-services
Telephone: 0208 296 2000
Opening Hours: Thursday and Friday 09.30-16.30. Please phone the centre as opening times may vary
Wimbledon Cancer Friendship Group
Wimbledon Guild, 30/32 Worple Rd, Wimbledon, SW19 4EF
Telephone: 07948 767 936
Website: http://wimbledoncancerfriendshipgroup.blogspot.co.uk/p/calendar.html
Email: wcfg@live.co.uk
We meet twice a month: the Second Thursday of the month 7.30-9pm for a evening talk by local health specialist, and on the Fourth Thursday for an informal afternoon drop-in 3.15-4.30pm. Free to attend.
South East Cancer Help Centre
2 Purley Road, Purley, Surrey, CR8 2HA
Telephone: 020 8668 0974
Opening Times: Mon - Fri 9.00 am - 5.00 pm (Tuesdays until 8 pm) and Saturdays 9.00 am - 1.00 pm
SECHC aims to give any person affected by cancer an opportunity to explore ways which may help them to cope with their situation. Confidentiality is always maintained. The Centre aims to respect and support them in the choices they make and to provide individual and group support, complementary therapies and information within a friendly, caring environment. These services have local NHS recognition.
The group supports adults, carers, patients, relatives, young adults affected by cancer (aged 18+), young adults with cancer (aged 18), parents of children or young adults with cancer, men, women, bisexual, gay, lesbian, transgender, and religious groups.
Mulberry Centre
West Middlesex University Hospital, Twickenham Road, Isleworth, Middlesex, TW7 6AF
Telephone: 020 8321 6300
Email: talk@themulberrycentre.co.uk
www.themulberrycentre.co.uk
Opening Hours: Monday to Friday − 10.00 am to 4.00 pm
Every Thursday − 10.00 am to 8.00 pm (last appointment at 7pm)
Provides support and information to people affected by cancer, be they patients, carers or the bereaved.
Royal Marlsden Surrey
The Royal Marsden, Downs Road, Sutton, Surrey SM2 5PT
https://www.royalmarsden.nhs.uk/our-consultants-units-and-wards/royal-marsden-sutton-surrey
Telephone: 020 8642 6011
St Raphael’s Hospice
London Road, North Cheam, Sutton, Surrey SM3 9DX
https://www.straphaels.org.uk/welcome-to-our-hospice
Telephone: 020 8099 7777
Fax: 020 8099 1724
Email: enquiries@straphaels.org.uk
3. Counselling and Therapy
Therapy services
A range of services are available, including Chiropody, Speech and Language Therapy, Clinical Psychology, Occupational Therapy, Physiotherapy and Rehabilitation. Ask for further information at your GP surgery. You will normally need a referral from your GP.
Counselling
Uplift Sutton
Sutton Uplift, 1st Floor, Jubilee Health Centre, East Building, 6 Stanley Park Road, Wallington, Surrey SM6 0EX
Tel: 0800 032 1411 (Freephone)
Tel: 020 3513 4044 (charged at your network rate)
RETHINK - Merton and Sutton Branch
Email: mertonandsuttongroup@rethink.org
Website: www.rethink.org
4. Rehabilitation
Your GP can refer you to: Addiction Helper, a group that owns a number of rehab facilities around the country
Telephone: 0800 024 1455
SMS:66777
http://www.addictionhelper.com/rehab/addiction-detox-rehab-centre-in-south-london/
5. Complaints
Patient Advice and Liaison Service Manager (PALS)
Pals is a free and confidential service which helps patients, parents and carers with any information, concerns, or problems that they have about their NHS care/service.
Contact - Patient Advice and Liaison Service Manager
https://www.epsom-sthelier.nhs.uk/pals
St Helier Hospital on the ground floor of B block.
Tel: 020 8296 2508
Email: est-tr.PALS@nhs.net
If you are still dissatisfied after trying for local resolution and a complaint to NHS Merton, you can ask the Health Service Ombudsman for an independent review.
The Health Service Ombudsman
Millbank Tower, Millbank, London, SW1P 4QP
Telephone: 0345 015 4033
Web: www.ombudsman.org.uk
For independent advice, contact Merton CIL
Telephone: 0203 397 3119
Email: info@mertoncil.org.uk
Website: http://www.mertoncil.org.uk/about-us/
NHS Complaints Advocacy
The NHS Complaints Advocacy Service is a free and independent service that can help you make a complaint about a National Health Service (NHS).
Telephone: 0300 107 5326
SMS: 0786 002 2939
Fax: 0330 088 3762
Website: http://nhscomplaintsadvocacy.org/
E-mail: nhscomplaints@voiceability.org
NHS Complaints
If you have a complaint about NHS health care – GPs, dentists, pharmacists and opticians – you should first try to take it to the surgery, practice or pharmacy involved, and speak to the Practice Manager. The NHS calls this Local Resolution.
If you are not satisfied with the outcome of this process, you can complain to the Quality Manager
Email: england.contactus@nhs.net
Complaints must be made within six months. State for the complaints manager in the email subject
Merton Clinical Commissioning Group
5th Floor, 120 The Broadway, Wimbledon, London, SW19 1RH
https://www.mertonccg.nhs.uk/Contact-us/Pages/default.aspx
0203 668 1221
Email: merccg.swl@nhs.net
If you have a PALS or Complaints issue relating to services which are commissioned by Merton Clinical Commissioning Group – such as intermediate care services, funding issues, transport costs and MP queries – please contact:
Epsom and St Helier University Hospitals NHS Trust
Covering: Epsom Hospital, St Helier Hospital and Queen Mary’s Hospital for Children, Sutton Hospital, Leatherhead Hospital, Cobham Health Centre, Dorking Hospital, Elective Orthopaedic Centre (EOC), New Epsom and Ewell Cottage Hospital and West Park Hospital, Jubilee Health Centre and South Wimbledon Clinic
St Helier Hospital - Tel: 020 8296 2000, Monday – Friday, 9.30am – 4.30pm
Epsom Hospital – Tel: 01372 735735, Monday – Friday, 10am – 4pm
Email: esth.complaints@NHS.net
Telephone: 020 8296 3092
Website: www.epsom-sthelier.nhs.uk
South West London and St Georges Mental Health NHS Trust
For Complaints write to
Write to David Bradley, Chief Executive
Trust Headquarters (Building 15), Springfield Hospital, 61 Glenburnie Road, London, SW17 7DJ
Or
or Victoria Gregory, Complaints Manager:
Deputy Associate Director of of Governance
Building 15
South West London and St Georges Mental Health NHS Trust
Springfield University Hospital
61 Glenburnie Road
London
SW17 7DJ
Telephone: 0203 513 5000
Email: complaintsmanager@swlstg-tr.nhs.uk
Healthwatch Merton
The Vestry Hall, London Road, Mitcham, London, CR4 3UD
Telephone: 020 8685 2282
Email: info@healthwatchmerton.co.uk
Website: http://www.healthwatchmerton.co.uk/
Merton Citizens Advice Bureau
Morden CAB – 7 Crown Parade, Crown Passage, Morden, Surrey, SM4 5DA
Mitcham CAB – 326 London Road, Mitcham, Surrey, CR4 3ND
Telephone: 0344 243 8430
Email: advice@mertoncab.org.uk
Website: www.mlcab.org.uk